Terms of service

This service restores old photographs. You upload one to ten photos, we show you a free watermarked preview of the first one, and if you decide to buy a pack we restore, colourise, upscale and prepare every photo in it for printing, and add a before/after card, a reveal video on the larger packs and one short animation on the Heirloom pack.

It is a one-time purchase. There is no account, no subscription and no renewal. Your pack link is the only way to reach your photos; treat it like a key.

The service is operated by Autofract, a studio. You can reach us at revive@autofract.com.

You must be at least 16 years old and able to make a purchase under the law where you live. You must have the right to the photos you upload, which for most people means they are your own photos or your family's.

Only your own photos or your family's. Do not upload strangers or public figures without their agreement. Do not upload anything sexual; an automated check refuses it before any restoration starts, and we do not review or appeal those refusals.

We do not take prompts or instructions. You cannot ask us to put words on someone, change what they look like, add a person to a photo or remove one. The service does the same work for everyone: repair the damage and keep the person.

We may refuse or delete a pack that breaks these rules, and in that case the payment is refunded.

• Your own or your family's photos only
• No strangers or public figures without their agreement
• Nothing sexual
• No requests to alter, add or remove people or text

You own your photos. Uploading them gives us only the permission we need to make your pack: to store them, send them to the rendering service for the seconds it takes, and return the results to you.

You also own the outputs: the restored files, the print files, the share card, the video and the animation. Use them however you like, personally or commercially. We claim no rights in them and we do not use them for anything else.

Every restoration is an interpretation of a damaged original. Where a scan has lost detail, the result is our best estimate of what was there, not a recording of it. A face that was mostly gone may come back as someone slightly different.

Please check each result closely before you print it, frame it or share it as a record of a person. That is what the free preview, the try again button and the guarantee are for.

We never smooth, reshape, slim, make younger or add makeup to a face, and we add nothing to and remove nothing from a photo. Within those limits, results still vary from one run to the next, which is why you can redo any photo for free.

You pay once, for one pack, before the full restoration starts. Prices are shown in euros in Germany and Spain and in US dollars everywhere else, including Brazil. Payment is handled by the payment provider, which sees your email address and your payment and never your photos. The struck-through figure next to the top pack is the later list price, not a price previously charged.

Refunds follow the guarantee: free regenerations for 14 days after purchase, and a full refund on request at any time you are not happy, even after downloading everything. One button on your photos page, no forms. The money goes back the way it came within 3 to 10 working days.

If you are in the European Union, your statutory right of withdrawal for digital content stays in place. We never ask you to waive it.

Paid packs and everything in them are deleted 30 days after purchase. Unpaid previews are deleted after 7 days. You can delete a pack at any moment with the delete button on your photos page. Deleted files cannot be recovered, so download what you want to keep first.

We try to keep the service running all the time, but it can be slow or unavailable for a while, and a restoration can fail. If your pack cannot be delivered, you get your money back. If a delivered result is wrong, the guarantee applies.

Beyond that, our responsibility to you is limited to the amount you paid for the pack. We are not responsible for a print you ordered from a file you had not checked, for a link you shared with someone else, or for files you did not download before they were deleted. Nothing here removes rights that the law gives you and that cannot be limited.

We may update these terms when the service changes. A purchase is governed by the terms that were in force when you paid, and we do not change the guarantee on a pack that is already bought.

Questions, a lost link, a photo that reads wrong, or anything else: revive@autofract.com.